Any Networking starts with design, literally this is the most important step in your project, any survey, evaluation, calculation or assessment would be in this stage, it needs to plan well if you'd like to expand your Network later, security wise, design is important also, foundation of your Network is the one that everything will be based on, so well design also needs well plan

Installation or setup is the act of making the system or program ready for execution. Configuration is an arrangement of functional units according to their nature, number, and chief characteristics. Often, configuration pertains to the choice of hardware, software, firmware, settings, and documentation. So at this stage, you have decided, designed, procured and now you are ready to Install

Customization is doing some modification over an existing Application as per the client requirements means modify the already existing, so we customize as you need, as you like, as you want, as you prefer, and integration is the act of bringing together smaller components into a single system that functions as one. In an IT context, integration refers to the end result of a process that aims to stitch together different, often disparate, subsystems so that the data contained in each becomes part of a larger, more comprehensive system that, ideally, quickly and easily shares data when needed. This often requires API development to integrate 2 or more different applications

Technical support refers to services by which enterprises provide assistance to users of technology products, software products or other informatics, electronics or mechanical goods. Technical support may be delivered online hourly basis or onsite daily basis, Larger organizations frequently have internal technical support available to their staff for computer-related problems. But both official consumers or service providers need to have a team beside to challenge their ICT Problems,

With the increasing use of technology in modern times, there is a growing requirement to provide technical support. there has been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers). We are one of these MSPs who provide any kind of support and services, we also deliver consultancy.

For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service. enables their core employees to focus more on their work in order to maintain productivity, also enables them to utilize specialized personnel whose technical knowledge base and experience may exceed the scope of the business, thus providing a higher level of technical support to their employees.

Network monitoring is the use of a system that constantly monitors a computer network for slow or failing components and that notifies the network administrator (via email, SMS or other alarms) in case of outages or other trouble. Network monitoring is part of network management.

While an intrusion detection system monitors a network for threats from the outside, a network monitoring system monitors the network for problems caused by overloaded or crashed servers, network connections or other devices. Commonly measured metrics are response time, availability and uptime, although both consistency and reliability metrics are starting to gain popularity.

Monitoring an internet server means that the server owner always knows if one or all of his services go down. We are expert to run the NOC, as we have made more than 5-6 proper NOC all over Africa and Pacific, Network Operation Center is the heart of your Network, watches your system 24/7 and reports right away if something happens

Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. A system can be described in terms of its expected, desired or intended behavior. Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. Corrective action can then be taken to prevent further failures of a similar kind.

Remote system repair is a method for troubleshooting software or netware related problems via remote desktop connections like RDP, Team viewer or Ammyy. Technicians use software that allows them to access the user's desktop via the Internet. With the user's permission, the technician can take control of the user's mouse and keyboard inputs, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, etc. If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his/her work without the user's assistance.

Software development is the process of computer programming, documenting, testing, and bug fixing involved in creating and maintaining applications and frameworks resulting in a software product. Software development is a process of writing and maintaining the source code, but in a broader sense, it includes all that is involved between the conception of the desired software through to the final manifestation of the software, Software can be developed for a variety of purposes, the three most common being to meet specific needs of a specific client/business (the case with custom software), to meet a perceived need of some set of potential users (the case with commercial and open source software), or for personal use.